Refund & Cancellation Policy

1. Overview

ConvergenceSoft("ConvergenceSoft," "we," "us," or "our") provides custom software engineering and related professional services to businesses. This Refund & Cancellation Policy explains how cancellations, refunds, and billing disputes are handled for services purchased from us.

This policy applies to professional services engagements arranged through proposals, Statements of Work (SOWs), Master Services Agreements (MSAs), or other written agreements. Where a signed contract specifies different terms, the contract controls.

2. What we sell

ConvergenceSoft is a software engineering agency. We sell custom, project-based professional services — including SaaS product development, platform modernization, AI feature integration, cloud infrastructure, and team augmentation — not off-the-shelf physical goods.

Pricing is quoted per engagement based on scope, timeline, and team composition. Fees are typically invoiced as deposits, milestone payments, or monthly retainers as defined in your agreement.

3. Cancellation before work begins

If you cancel an engagement before any billable work has started and before we have incurred committed costs (e.g., reserved team capacity or third-party licenses purchased for your project), we will refund any prepaid amounts in full within 14 business days.

To cancel before work begins, email support@convergencesoft.com with your company name, project reference, and cancellation request.

4. Cancellation after work has started

Once an engagement has commenced, cancellations are handled according to your signed agreement. In general:

• Completed milestones and delivered work are non-refundable.
• Work in progress at the time of cancellation is billed for hours or deliverables completed through the effective cancellation date, as documented in timesheets or milestone records.
• Prepaid retainers for future periods may be refunded only for unused, uncommitted capacity, minus any non-recoverable costs disclosed at cancellation.

We require written notice of cancellation (email is sufficient). Unless your contract states otherwise, 14 calendar days' notice is required for ongoing retainer engagements.

5. Refund eligibility

Refunds may be issued when:

• You cancel before work begins, as described in Section 3
• We mutually agree in writing to terminate an engagement and identify refundable prepaid amounts
• A billing error or duplicate charge is confirmed on our side
• Your contract includes a specific refund or satisfaction clause that applies

Refunds are generally not provided for:

• Completed and accepted deliverables or milestones
• Change in business priorities, strategy, or internal approvals on your side
• Third-party costs already incurred on your behalf (hosting, licenses, APIs, subcontractors) unless recoverable
• Dissatisfaction where deliverables meet agreed acceptance criteria

6. How refunds are processed

Approved refunds are returned to the original payment method where possible (e.g., card or bank transfer used for the invoice). Processing typically takes 5–14 business days after approval, depending on your bank or card issuer.

We use secure payment processors (including Stripe) to accept payments. Refund timing may also depend on processor settlement rules.

7. Disputes and chargebacks

If you believe a charge is incorrect, contact us at support@convergencesoft.com before initiating a chargeback. We will review your invoice, contract, and delivery records and respond within 5 business days.

Filing a chargeback without first contacting us may delay resolution and can affect our ability to continue an active engagement.

8. Our own products

ConvergenceSoft also builds and operates its own SaaS products (e.g., SignoFast, Launch Your Academy, PakMobiles). Subscription billing, trials, and refunds for those products are governed by the terms and policies on each product's website, not this policy.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.

10. Contact

For cancellation requests, refund questions, or billing support:

ConvergenceSoft
Email: support@convergencesoft.com
Website: convergencesoft.com

See also our Terms of Service and Privacy Policy.