Privacy Policy

1. Introduction

ConvergenceSoft ("we," "us," or "our") operates the website convergencesoft.com and provides software engineering services to businesses worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry through our contact form.

By using our website or submitting your information, you agree to the practices described in this policy. If you do not agree, please do not use our website or contact forms.

2. Information we collect

Information you provide

• Contact form data: name, work email, company name (optional), project type, timeline, and message content.
• Communications: information you share when emailing us or corresponding about a project.

Information collected automatically

• Usage data: pages visited, time spent, referring URLs, and interaction patterns.
• Device data: browser type, operating system, IP address, and general location (country/region level).
• Cookies: essential cookies for site functionality and, where enabled, analytics cookies to understand site performance.

3. How we use your information

• Respond to inquiries and evaluate project fit
• Communicate about services, proposals, and engagements
• Improve our website, content, and user experience
• Maintain security and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal information to third parties.

4. Legal basis (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal data on the following bases:

• Consent: where you have given explicit consent (e.g., marketing communications you opt into).
• Pre-contractual steps: when you submit our contact form to request information about our services.
• Legitimate interests: to operate and improve our website, assess business inquiries, and protect our services.
• Contractual necessity: when processing is required to deliver services you have engaged us for.

5. Third-party services

We may share information with trusted service providers who assist us in operating our website and business, including:

• Hosting and infrastructure providers (e.g., Vercel, AWS)
• Email delivery services (e.g., Resend) for contact form notifications
• Payment processors (e.g., Stripe) when you pay invoices for our services
• Analytics providers (if enabled) to measure site performance

These providers process data only on our instructions and under appropriate confidentiality and security obligations.

6. Data retention

We retain contact inquiry data for up to 24 months unless a longer period is required for an active engagement, legal compliance, or dispute resolution. Usage and analytics data is retained according to the retention policies of our analytics providers, typically up to 26 months.

7. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at support@convergencesoft.com.

8. International transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards — such as Standard Contractual Clauses — to protect data transferred outside the EEA or UK.

9. Security

We implement technical and organizational measures to protect your information, including encryption in transit (HTTPS), access controls, and secure infrastructure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's privacy

Our website and services are not directed to individuals under 16. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.

12. Contact us

For privacy-related questions or requests, contact:

ConvergenceSoft
Email: support@convergencesoft.com

See also our Terms of Service and Refund & Cancellation Policy.